Terms & Conditions

Last Updated: January 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the services provided by Nexora Digital ("Company", "we", "our", or "us"). Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms.

1. Acceptance of Terms

By accessing or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These Terms apply to all visitors, users, and others who access or use our services.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our services following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Services Description

Nexora Digital provides the following services:

• Software installation and configuration services
• Computer consultancy and IT advisory services
• System configuration and optimization
• Security software installation and setup
• Business IT planning and strategy consulting
• Technical support and maintenance services

We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of our services.

3. Service Agreements

All services are provided subject to a separate service agreement or quote which shall specify the scope of work, deliverables, timelines, and applicable fees. The terms of the specific service agreement shall supplement these general Terms and Conditions. In case of any conflict between these Terms and the service agreement, the service agreement shall prevail.

All service engagements require a written agreement or confirmation via email before work commences. Verbal agreements are not binding unless confirmed in writing.

4. Client Responsibilities

As a client of Nexora Digital, you agree to:

• Provide accurate and complete information necessary for the delivery of services
• Cooperate with our team and provide timely responses to inquiries and requests
• Ensure that your systems meet minimum requirements for software installation as specified
• Make timely payments as per the agreed schedule
• Maintain appropriate backup of your data before any software installation or system changes
• Use the installed software and configured systems in compliance with applicable licenses and laws
• Notify us promptly of any issues or concerns with the delivered services

5. Fees and Payment Terms

Fees for our services are specified in the applicable service agreement or quote. Payment terms are as follows:

• Payment is due as per the schedule specified in the service agreement
• For project-based services, a deposit may be required before work begins
• Outstanding payments may incur late fees as specified in the service agreement
• All fees are exclusive of applicable taxes unless otherwise specified
• We reserve the right to adjust fees for ongoing services with prior written notice

Please refer to our Cancellation & Refund Policy for information regarding cancellations and refunds.

6. Intellectual Property Rights

All content, features, and functionality of our website, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the exclusive property of Nexora Digital or our licensors and are protected by copyright, trademark, and other intellectual property laws.

Software installed by us is the property of its respective owners and is subject to the license terms of the software vendor. Clients are responsible for obtaining proper licenses for all software installed or recommended by us.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of providing services. This includes but is not limited to business processes, technical specifications, pricing information, and any other confidential data exchanged between the parties.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Nexora Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, or similar harmful code that may be transmitted to or through our services
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services

In no event shall our total liability to you for all damages exceed the amount paid by you to us for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Nexora Digital and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of and access to our services, including but not limited to any breach of these Terms and Conditions.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use our services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Dhenkanal, Odisha, India, and you irrevocably consent to the personal jurisdiction and venue of such courts.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate arbitration proceedings in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Dhenkanal, Odisha, India.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

14. Entire Agreement

These Terms and Conditions, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and Nexora Digital regarding the use of our services and supersede any prior agreements between you and Nexora Digital.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the updated Terms on this page with a new effective date. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.