Cancellation & Refund Policy

Last Updated: January 2025

This Cancellation and Refund Policy outlines the terms and conditions for service cancellations and refund requests for Nexora Digital. We are committed to providing transparent and fair policies for all our clients.

1. Cancellation by Client

Before Service Commencement

Cancellations made before the commencement of any service are eligible for a full refund of any advance payment received. Clients must notify us in writing (via email to info@nexoradigital.business) at least 48 hours before the scheduled service date to qualify for a full refund.

After Service Commencement

Cancellations made after the commencement of services will be subject to the following:

• 0-24 hours after commencement: 50% of the service fee will be charged as a cancellation fee, and the remaining amount will be refunded.
• After 24 hours of service commencement: A proportionate fee for the work completed will be charged, and no refund will be provided for the completed portion.
• Project-based services: Refunds will be calculated based on the percentage of work completed as documented in the project status report.

2. Cancellation by Nexora Digital

In the unlikely event that we need to cancel a scheduled service, we will provide:

• Advance notice of at least 48 hours whenever possible
• A full refund of any advance payment received
• Priority rescheduling of the service at the earliest convenience

We will not be liable for any consequential damages arising from our cancellation of services.

3. Refund Eligibility

Refunds may be requested under the following circumstances:

• Service not delivered as per the agreed scope and specifications
• Service delivery significantly delayed beyond the agreed timeline without valid reason
• Quality of delivered service does not meet acceptable standards as defined in the service agreement
• Duplicate or erroneous payment made to Nexora Digital

Refund requests must be submitted in writing to info@nexoradigital.business within 7 days of service delivery or within 7 days of identifying the issue.

4. Refund Process

Upon receiving a valid refund request, we will:

1. Review the request within 5 business days
2. Communicate our decision and the refund amount (if applicable) within 7 business days
3. Process approved refunds within 10-15 business days from the date of approval
4. Refunds will be issued through the original payment method used for the transaction

Refund processing times may vary depending on the payment method and financial institution policies.

5. Non-Refundable Items

The following are not eligible for refunds:

• Third-party software licenses purchased on behalf of the client
• Services that have been fully completed and accepted by the client
• Consultation fees for time already spent on advisory services
• Any costs incurred by Nexora Digital on behalf of the client (such as software procurement, travel expenses, etc.)
• Services cancelled with less than 48 hours notice before commencement

6. Satisfaction Guarantee

We strive to deliver high-quality services that meet or exceed client expectations. If you are not satisfied with the delivered service, please contact us within 7 days of delivery. We will work with you to address any concerns and, if necessary, provide corrective action or re-performance of the service at no additional cost, subject to the scope of the original service agreement.

7. Service Modifications

Clients may request modifications to the scope of work during the course of a project. Any changes to the service scope may result in adjustments to the quoted price and timeline. Additional charges for scope changes will be communicated and agreed upon in writing before implementation.

8. Dispute Resolution

In case of any dispute regarding cancellations or refunds, both parties agree to first attempt resolution through mutual discussion. If the dispute cannot be resolved amicably within 15 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, in Dhenkanal, Odisha, India.

9. Changes to Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Clients will be notified of any significant changes that may affect existing service agreements.